Conditions and policies

International

If the passenger's flight includes as a destination or a stop in a country other than the country of departure, the Convention for the Unification of Certain Rules relating to International Air Transport or the Warsaw Convention and its modifications may be applicable and it regulates and at the same time limits the responsibility of the carrier for death and/or damage and injury to the passenger and for the loss or damage of baggage. See the carrier's General Contract Conditions for information on liability limitations for death and/or damage and injury to passengers and for loss or damage to luggage.

National

For transportation contracts or flights within the territory of the Republic of Guatemala, the liability and obligations of the carrier are subject to the General Contract Conditions of the carrier, the Civil Aviation Law and its Regulations, and other Civil Aviation regulations that are applicable. See the carrier's General Contract Conditions for information on liability limitations for death and/or damage and injury to passengers and for loss or damage to luggage.

The General Conditions of Contract of the carrier are incorporated by reference and form part of this contract of carriage. ALL TICKETS ISSUED OR PACKAGES ISSUED ARE NON-REFUNDABLE UNDER NO CIRCUMSTANCES, THE CLIENT WAIVES TO REQUEST ANY TYPE OF REFUND FOR TICKETS OR PACKAGES PURCHASED REGARDLESS OF THE PAYMENT METHOD. THE CUSTOMER WAIVES FROM REQUESTING ANY TYPE OF CHARGE FOR THE PURCHASE OF AIR TICKETS OR PACKAGES MADE WITH A CREDIT OR DEBIT CARD ON THE TRANSPORTES AEREOS GUATEMALTECOS S.A. WEBSITE, AS WELL AS THROUGH THE NON-PRESENTIAL PAYMENT LINK. THE CUSTOMER AGREES THAT THE TRANSACTIONS ON THE WEBSITE ARE NOT PERSONAL, THEREFORE HE WAIVES TO REQUEST AGAINST CHARGES. GENERAL CONDITIONS OF CONTRACTING TRANSPORTES AEREOS GUATEMALTECOS, SOCIEDAD ANÓNIMA (-TAG-): 1. For the purposes of this contract, ticket or ticket refers to this plane ticket and the baggage check of which these conditions and notifications are part; carrier means all carriers or carriers who carry or undertake to carry the passenger and his baggage under this contract or to provide any other service incidental to this contract of air carriage; and Warsaw Convention, means the Convention for the Unification of Certain Rules Relating to International Air Carriage signed at Warsaw, Poland on October 12, 1929, or that Convention as modified by subsequent treaties, whichever may be ) applicable. 2. This air transportation contract is subject to the rules and liability limitations established in the Warsaw Convention and its amendments, except that air transportation is not international transportation as defined by said Convention. The incorporated terms, rules and limitations of liability include, but are not limited to: a) Rules, regulations and limits regarding the carrier's liability for personal injury or death; b) Rules, norms and limits of liability of the carrier for damage to baggage; c) Rules and restrictions on the procedural actions that the passenger can bring against the carrier, as well as expiration periods for the actions that the passenger can bring against it; d) The rights of the carrier to change the terms of the contract; e) Norms and rules on the reconfirmation of reservations, on registration or check-in and on the power of the carrier to deny transportation to the passenger; and on f) the limitations of liability of the carrier for the delay or delay in the arrival of luggage. 3. In the event that the contract is not subject to the Rules of the Warsaw Convention, this contract is subject to these General Conditions of Contract, the Civil Aviation Law of Guatemala and its Regulations, and other Aviation regulations. Civil that are applicable. 4. To the extent that these General Contract Conditions are not inconsistent, transportation and any other service provided by any carrier is subject to: i) the stipulations of this ticket or ticket; ii) the applicable rates; iii) the General Contract Conditions of the carriers involved and related stipulations and rules, which are incorporated by reference to this contract; and iv) applicable laws and regulations. 5. Any limitation of liability applicable to Transportes Aéreos Guatemaltecos, Sociedad Anónima or any carrier shall also apply to its employees, dependents, executives, representatives, agents and/or agents. 6. No employee, dependent, executive, representative, agent and/or agent of Transportes Aéreos Guatemaltecos, Sociedad Anónima, of any carrier, or even the passenger himself, is entitled to modify, alter or waive any of the provisions or stipulations of the present contract. 7. Any exclusion or limitation of liability that benefits Transportes Aéreos Guatemaltecos, Sociedad Anónima shall be understood to apply and benefit its agents, employees, executives, representatives and dependents. Likewise, the same exclusions or limitations of liability will apply to aircraft lessors or to any person who by any title or contract Transportes Aéreos Guatemaltecos, Sociedad Anónima uses its planes or aircraft for transportation, as well as its agents, employees, executives, representatives and their dependents. 8. Checked baggage will be delivered to the bearer of the baggage receipt or check. 9. In the event of damage or failure to luggage in international transport, the claim must be made in writing to the carrier immediately after discovering the damage or failure and, at most, within seven days of receipt of the luggage.10. In national transportation, in the event of a breakdown or partial loss, the addressee must submit his claim to the carrier within a period of five (5) days, counted from the date of delivery. In the case of loss or destruction, the claim must be made within the same periods, but counted from the date on which the carrier communicates to the owner of the baggage that the loss has occurred, or on the date on which the baggage should have been placed for sale. disposition of the consignee or owner of the baggage. In case of delay in delivery, the claim must be made within the same periods, counted as follows: a) Baggage transported in the same aircraft as the passenger, from the date of arrival of the passenger at the destination aerodrome, and b) Unaccompanied baggage, from the date the carrier informs the owner or recipient of the arrival of the baggage. 11. This ticket, except for what is expressly provided for, is valid for one year from the date of issue. Payment of the fee may vary prior to the start of transportation, and the carrier shall have the right to refuse or deny transportation to the passenger in the event that the applicable fee has not been paid. 12. The carrier hereby undertakes to make its best efforts to expeditiously transport the passenger and his luggage. The carrier cannot guarantee the flight times displayed at the airport or elsewhere, and therefore they do not form part of this contract. The carrier reserves the right to substitute alternate carriers or aircraft, and may alter or omit stops listed on the ticket if necessary. Hours are subject to change and may be modified without prior notice. The carrier is not responsible for making connections. 13. The passenger must comply with national and foreign government regulations on, among others, travel documents necessary for entry and exit from one country to another or within the territory of a state. 14. The passenger must appear at the carrier's facilities two hours before for domestic flights and three hours for international flights. 15. The passenger must present the ticket issued by the carrier. 16. If the passenger changes the date, he will have a penalty according to the fare he has purchased; this can range from $49 to $100 plus the fee adjustment. 17. The passenger's baggage must weigh a maximum of twenty (20) pounds. The carrier may charge three United States dollars ($3.00) for each pound of baggage in excess of the twenty pounds that are allowed as the maximum weight of each passenger's baggage. 18. The carrier's aircraft is insured in accordance with the relevant international, national and civil aviation regulations for an amount that covers the entire liability of the carrier under the legal regulations in case of death or personal injury of the passengers and expenses doctors. 19. The carrier does not assume responsibility for: a) baggage that is overloaded or overfilled; b) Baggage that was already damaged prior to being delivered for transportation; c) minor damage to baggage resulting from normal wear and tear; d) loss of or damage to baggage i) that the passenger carries in the passenger cabin, ii) photographic equipment, computers or any electrical equipment, jewelry, cash, documents, works of art or other property or valuables. 20. The carrier does not assume responsibility for the loss or damage of fragile or perishable objects or goods. 21. The carrier will not allow on board or for transportation dangerous goods or materials, such as explosives, compressed air, flammable solids and liquids, oxidizers, infectious or toxic, corrosive or radioactive substances. 22. The passenger waives any type of claim for punitive damages or of any kind against the carrier and fully accepts the liability limitations that the carrier enjoys under current international and national regulations. 23. The passenger waives the jurisdiction of his domicile and submits for any dispute arising from or related to this contract to the courts of the Republic of Guatemala. 24. In the event that any term or condition of this Agreement is declared void or illegal for any reason, this Agreement will remain in full force and effect in the other terms and will be interpreted as if such void or illegal term or condition were not part of it, except that the nullity of the null, annulled or declared illegal clause makes the contract useless in its entirety. BAGGAGE RESPONSIBILITY: 25. We do not accept responsibility for minor cuts, nicks or scratches commonly incurred in handling luggage or lost wheels, handles, straps and other accessories. Nor do we accept responsibility for the rupture of any compartment or its contents, nor the rupture of the seams, closures or others. Maximum liability for loss or damage to a bag and its contents is based on IATA regulations. 26. ALL FLIGHTS CLOSE 45 MINUTES BEFORE THE FLIGHT DEPARTURE. 27. DATE CHANGES WITHIN 4 HOURS BEFORE THE DEPARTURE OF THE FLIGHT WILL HAVE A PENALTY OF $100 + RATE ADJUSTMENT. 29. IF THE PASSENGER IS A NO SHOW EITHER AT THE AIRPORT AT THE COUNTER FOR APPEARING WHEN THE FLIGHT IS ALREADY CLOSED OR THE PASSENGER WAS CHECKED BUT IS LATE AT THE BOARDING GATE, THEY WILL HAVE UP TO 4 HOURS AFTER HAVING BEEN A NO SHOW TO RESCHEDULE THEIR FLIGHT WITH A PENALTY OF $100 USD. OUT OF 48 HOURS THE TICKET WILL BE LOST.

Conditions and policies

International

If the passenger's flight includes as a destination or a stop in a country other than the country of departure, the Convention for the Unification of Certain Rules relating to International Air Transport or the Warsaw Convention and its modifications may be applicable and it regulates and at the same time limits the responsibility of the carrier for death and/or damage and injury to the passenger and for the loss or damage of baggage. See the carrier's General Contract Conditions for information on liability limitations for death and/or damage and injury to passengers and for loss or damage to luggage.

National

For transportation contracts or flights within the territory of the Republic of Guatemala, the liability and obligations of the carrier are subject to the General Contract Conditions of the carrier, the Civil Aviation Law and its Regulations, and other Civil Aviation regulations that are applicable. See the carrier's General Contract Conditions for information on liability limitations for death and/or damage and injury to passengers and for loss or damage to luggage.

The General Conditions of Contract of the carrier are incorporated by reference and form part of this contract of carriage. ALL TICKETS ISSUED OR PACKAGES ISSUED ARE NON-REFUNDABLE UNDER NO CIRCUMSTANCES, THE CLIENT WAIVES TO REQUEST ANY TYPE OF REFUND FOR TICKETS OR PACKAGES PURCHASED REGARDLESS OF THE PAYMENT METHOD. THE CUSTOMER WAIVES FROM REQUESTING ANY TYPE OF CHARGE FOR THE PURCHASE OF AIR TICKETS OR PACKAGES MADE WITH A CREDIT OR DEBIT CARD ON THE TRANSPORTES AEREOS GUATEMALTECOS S.A. WEBSITE, AS WELL AS THROUGH THE NON-PRESENTIAL PAYMENT LINK. THE CUSTOMER AGREES THAT THE TRANSACTIONS ON THE WEBSITE ARE NOT PERSONAL, THEREFORE HE WAIVES TO REQUEST AGAINST CHARGES. GENERAL CONDITIONS OF CONTRACTING TRANSPORTES AEREOS GUATEMALTECOS, SOCIEDAD ANÓNIMA (-TAG-): 1. For the purposes of this contract, ticket or ticket refers to this plane ticket and the baggage check of which these conditions and notifications are part; carrier means all carriers or carriers who carry or undertake to carry the passenger and his baggage under this contract or to provide any other service incidental to this contract of air carriage; and Warsaw Convention, means the Convention for the Unification of Certain Rules Relating to International Air Carriage signed at Warsaw, Poland on October 12, 1929, or that Convention as modified by subsequent treaties, whichever may be ) applicable. 2. This air transportation contract is subject to the rules and liability limitations established in the Warsaw Convention and its amendments, except that air transportation is not international transportation as defined by said Convention. The incorporated terms, rules and limitations of liability include, but are not limited to: a) Rules, regulations and limits regarding the carrier's liability for personal injury or death; b) Rules, norms and limits of liability of the carrier for damage to baggage; c) Rules and restrictions on the procedural actions that the passenger can bring against the carrier, as well as expiration periods for the actions that the passenger can bring against it; d) The rights of the carrier to change the terms of the contract; e) Norms and rules on the reconfirmation of reservations, on registration or check-in and on the power of the carrier to deny transportation to the passenger; and on f) the limitations of liability of the carrier for the delay or delay in the arrival of luggage. 3. In the event that the contract is not subject to the Rules of the Warsaw Convention, this contract is subject to these General Conditions of Contract, the Civil Aviation Law of Guatemala and its Regulations, and other Aviation regulations. Civil that are applicable. 4. To the extent that these General Contract Conditions are not inconsistent, transportation and any other service provided by any carrier is subject to: i) the stipulations of this ticket or ticket; ii) the applicable rates; iii) the General Contract Conditions of the carriers involved and related stipulations and rules, which are incorporated by reference to this contract; and iv) applicable laws and regulations. 5. Any limitation of liability applicable to Transportes Aéreos Guatemaltecos, Sociedad Anónima or any carrier shall also apply to its employees, dependents, executives, representatives, agents and/or agents. 6. No employee, dependent, executive, representative, agent and/or agent of Transportes Aéreos Guatemaltecos, Sociedad Anónima, of any carrier, or even the passenger himself, is entitled to modify, alter or waive any of the provisions or stipulations of the present contract. 7. Any exclusion or limitation of liability that benefits Transportes Aéreos Guatemaltecos, Sociedad Anónima shall be understood to apply and benefit its agents, employees, executives, representatives and dependents. Likewise, the same exclusions or limitations of liability will apply to aircraft lessors or to any person who by any title or contract Transportes Aéreos Guatemaltecos, Sociedad Anónima uses its planes or aircraft for transportation, as well as its agents, employees, executives, representatives and their dependents. 8. Checked baggage will be delivered to the bearer of the baggage receipt or check. 9. In the event of damage or failure to luggage in international transport, the claim must be made in writing to the carrier immediately after discovering the damage or failure and, at most, within seven days of receipt of the luggage.10. In national transportation, in the event of a breakdown or partial loss, the addressee must submit his claim to the carrier within a period of five (5) days, counted from the date of delivery. In the case of loss or destruction, the claim must be made within the same periods, but counted from the date on which the carrier communicates to the owner of the baggage that the loss has occurred, or on the date on which the baggage should have been placed for sale. disposition of the consignee or owner of the baggage. In case of delay in delivery, the claim must be made within the same periods, counted as follows: a) Baggage transported in the same aircraft as the passenger, from the date of arrival of the passenger at the destination aerodrome, and b) Unaccompanied baggage, from the date the carrier informs the owner or recipient of the arrival of the baggage. 11. This ticket, except for what is expressly provided for, is valid for one year from the date of issue. Payment of the fee may vary prior to the start of transportation, and the carrier shall have the right to refuse or deny transportation to the passenger in the event that the applicable fee has not been paid. 12. The carrier hereby undertakes to make its best efforts to expeditiously transport the passenger and his luggage. The carrier cannot guarantee the flight times displayed at the airport or elsewhere, and therefore they do not form part of this contract. The carrier reserves the right to substitute alternate carriers or aircraft, and may alter or omit stops listed on the ticket if necessary. Hours are subject to change and may be modified without prior notice. The carrier is not responsible for making connections. 13. The passenger must comply with national and foreign government regulations on, among others, travel documents necessary for entry and exit from one country to another or within the territory of a state. 14. The passenger must appear at the carrier's facilities two hours before for domestic flights and three hours for international flights. 15. The passenger must present the ticket issued by the carrier. 16. If the passenger changes the date, he will have a penalty according to the fare he has purchased; this can range from $49 to $100 plus the fee adjustment. 17. The passenger's baggage must weigh a maximum of twenty (20) pounds. The carrier may charge three United States dollars ($3.00) for each pound of baggage in excess of the twenty pounds that are allowed as the maximum weight of each passenger's baggage. 18. The carrier's aircraft is insured in accordance with the relevant international, national and civil aviation regulations for an amount that covers the entire liability of the carrier under the legal regulations in case of death or personal injury of the passengers and expenses doctors. 19. The carrier does not assume responsibility for: a) baggage that is overloaded or overfilled; b) Baggage that was already damaged prior to being delivered for transportation; c) minor damage to baggage resulting from normal wear and tear; d) loss of or damage to baggage i) that the passenger carries in the passenger cabin, ii) photographic equipment, computers or any electrical equipment, jewelry, cash, documents, works of art or other property or valuables. 20. The carrier does not assume responsibility for the loss or damage of fragile or perishable objects or goods. 21. The carrier will not allow on board or for transportation dangerous goods or materials, such as explosives, compressed air, flammable solids and liquids, oxidizers, infectious or toxic, corrosive or radioactive substances. 22. The passenger waives any type of claim for punitive damages or of any kind against the carrier and fully accepts the liability limitations that the carrier enjoys under current international and national regulations. 23. The passenger waives the jurisdiction of his domicile and submits for any dispute arising from or related to this contract to the courts of the Republic of Guatemala. 24. In the event that any term or condition of this Agreement is declared void or illegal for any reason, this Agreement will remain in full force and effect in the other terms and will be interpreted as if such void or illegal term or condition were not part of it, except that the nullity of the null, annulled or declared illegal clause makes the contract useless in its entirety. BAGGAGE RESPONSIBILITY: 25. We do not accept responsibility for minor cuts, nicks or scratches commonly incurred in handling luggage or lost wheels, handles, straps and other accessories. Nor do we accept responsibility for the rupture of any compartment or its contents, nor the rupture of the seams, closures or others. Maximum liability for loss or damage to a bag and its contents is based on IATA regulations. 26. ALL FLIGHTS CLOSE 45 MINUTES BEFORE THE FLIGHT DEPARTURE. 27. DATE CHANGES WITHIN 4 HOURS BEFORE THE DEPARTURE OF THE FLIGHT WILL HAVE A PENALTY OF $100 + RATE ADJUSTMENT. 29. IF THE PASSENGER IS A NO SHOW EITHER AT THE AIRPORT AT THE COUNTER FOR APPEARING WHEN THE FLIGHT IS ALREADY CLOSED OR THE PASSENGER WAS CHECKED BUT IS LATE AT THE BOARDING GATE, THEY WILL HAVE UP TO 4 HOURS AFTER HAVING BEEN A NO SHOW TO RESCHEDULE THEIR FLIGHT WITH A PENALTY OF $100 USD. OUT OF 48 HOURS THE TICKET WILL BE LOST.