TagAirlines - Cheap domestic and international flights

FREQUENTLY QUESTIONS

HOW CAN I MANAGE A NAME CHANGE IN A RESERVATION?

How much does it cost and how can I do it? The Ticket is non-transferable, only names that are misspelled can be corrected, you can contact our Call Center (502)2380-9400, WhatsApp (502) 37640905 or the following customer service email ([email protected])

HOW CAN I MANAGE A CANCELLATION OF A RESERVATION?

To make a cancellation, you can contact our call center (502)2380-9400, WhatsApp (502) 37640905 or the following customer service email ([email protected])

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, we only accept payments by credit and debit card. We do not accept payments in cash or by other means.

WHAT ARE THE CHARGES FOR EXCESS BAGGAGE?

The baggage allowance will be according to the fare class purchased, excess baggage has a cost of $3.00 USD per extra pound. This is subject to the weight and space availability of the Aircraft. For more information you can click here.

If we cannot send your extra luggage on the same flight, we can send it to you on the next available flight.

HOW CAN I CHECK IN FOR MY FLIGHT?

Check in can be done directly at the counter 2 hours before the flight departure, or through our website you can click here.

CAN I BRING MY PET ON BOARD ON TAG AIRLINES?

Yes, pets are allowed on board only on domestic flights. For more information, click here.

CAN I MAKE A RESERVATION BY PHONE?

Yes, you can do it through our call center (502) 23809400 or WhatsApp (502) 37640905

WHERE CAN I FIND SEAT MAPS AND TECHNICAL INFORMATION ABOUT THE TAG AIRLINES FLEET?

Go to our fleet section where you can find all the information.

CAN I MAKE AN ADVANCE PURCHASE OF EXCESS LUGGAGE?

Yes, you can do them through our call center (502) 23809400, WhatsApp (502) 37640905 or through our customer service email, [email protected].

If we cannot send your extra luggage on the same flight, we can send it to you on the next available flight.

HOW CAN I CHANGE A FLIGHT FOR ONLY ONE PERSON ON THE RESERVATION?

Any change can be made through our call center (502) 23809400, WhatsApp (502) 37640905 or to the customer service email [email protected]

*See Annex, table 4.1 "Requirements due to health emergency"

WHAT DOCUMENTS DO I NEED TO TRAVEL?

To know the general information by country you can click here or you can contact the call center (502) 23809400, WhatsApp (502) 37640905 or our customer service email [email protected]